If you already know what kind of system they have, skip this next question
Ok, I’m going to need to gather a little specific information about your heating system so we can get you on the schedule. What kind of heating system will we be inspecting?
At this point we want to find out exactly what kind of system they have. They might have already said “fireplace” or “stove”, but let’s see if we can find out exactly what kind.If they don’t know or can’t be descriptive do your best to guess what they are talking about.